Frequently Asked Questions

No — MoveMate is 100% cloud-based. Your team can use it on mobile, tablet, or desktop instantly. Just log in through your web browser or download our mobile app for iOS and Android.

Yes! Many companies use MoveMate exclusively for warehouse and inventory tracking. Our storage management features include container tracking, QR code labeling, and full chain of custody visibility.

Yes — the app stores data offline and syncs automatically when connected. Your team can continue scanning items, taking photos, and updating job statuses even without an internet connection.

Absolutely. Our onboarding team helps you import jobs, storage items, and customers from your existing systems. We support CSV imports and can assist with custom data migration.

No — our subscriptions renew month-to-month with no long-term commitments required. You can upgrade, downgrade, or cancel your subscription at any time.

We provide email and chat support for all plans, onboarding sessions to get your team started, and dedicated account managers for Enterprise customers. Our support team is available during business hours.

Our system generates unique QR codes for each item. Simply print the labels, attach them to items, and scan with our mobile app. Each scan shows the item's photos, description, room assignment, and current container location.

Yes! Customers get access to their own portal where they can view job status, track their items, see driver location during delivery, receive notifications, and communicate directly with your team.

We take security seriously. All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We perform daily encrypted backups stored across multiple secure data centers. Role-based permissions ensure your team only sees what they need.

Yes! Our White Label plan includes full custom branding with your logo, colors, and custom email templates. You can even use your own domain for a fully branded experience.

Yes, MoveMate integrates with Stripe for payments, Google Calendar for scheduling, and supports SMS and email notifications. We're constantly adding new integrations based on customer feedback.

Simply sign up for a free 14-day trial — no credit card required. You'll have access to all features during the trial. Our onboarding team will help you set up your account and import your existing data.