Privacy Policy
Last updated: January 2026
At MoveMate (operated by Aztrix Media Ltd.), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving company management platform.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, company name, and billing address when you register.
- Customer Data: Information about your customers including names, addresses, contact details, and inventory items.
- Job Data: Moving job details, schedules, photos, notes, and delivery information.
- Payment Information: Processed securely through Stripe; we do not store complete card details.
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform.
- Device Information: Browser type, operating system, IP address, device identifiers.
- Location Data: GPS coordinates when using driver tracking features (with consent).
2. How We Use Your Information
- To provide and maintain our service
- To process transactions and send related information
- To send administrative information, updates, and security alerts
- To respond to inquiries and provide customer support
- To improve our platform based on usage patterns
- To detect, prevent, and address technical issues
- To comply with legal obligations
3. Google Calendar Integration
If you choose to connect Google Calendar, MoveMate requests access to:
- Create, edit, and delete calendar events
- View your calendar availability
We only access your calendar to sync job schedules. We do not access other Google services or data. You can revoke access at any time through your Google Account settings or within MoveMate.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third parties that help us operate our platform (hosting, payment processing, email delivery).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement industry-standard security measures:
- TLS 1.3 encryption for data in transit
- AES-256 encryption for data at rest
- Daily encrypted backups stored across multiple data centers
- Role-based access controls
- Regular security audits
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, we will delete your data within 30 days, except where required for legal compliance or legitimate business purposes.
7. Your Rights (GDPR)
If you are in the European Economic Area, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@movematebend.co.uk.
8. Cookies
We use essential cookies for authentication and security. We may use analytics cookies to understand usage patterns. You can control cookies through your browser settings.
9. Children's Privacy
Our service is not intended for children under 16. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.
11. Contact Us
For privacy-related inquiries:
Aztrix Media Ltd.
Email: privacy@movematebend.co.uk
United Kingdom